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User's extension rings when trying to page NEC IPK-II

We've had several occasions where a user's phone will no longer allow us to page the extension directly.  And direct dialing from the internal system just caused the phone to ring and go directly to voicemail.  Here are a few possible things to check:

1. Be sure DND and/or call forwarding is turned off.  This can be done at the extension by using the PROG soft key.

2. If all that checks out, try this: hit the SPEAKER button then dial 721 and you should see "VOICE" on the display.  This will cause the extension to switch to VOICE INTERCOM.  If the user wants the phone to ring instead, use SPEAKER 723.

I've had a hard time finding this information online, so I figured I would post it here!

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