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Cannot delete .GWI file from desktop

A user had dragged a message from Groupwise onto the desktop, thinking it wuold save a copy of the message.  Instead, it created a .GWI file that would do nothing.  When the user tried to delete it, it wuld not delete and instead get caught in an infinite "deleting" loop.

After a bit of research, and trial and error, I came across a post about a program I had forgotten about: Unlocker.  Unlocker is a great tool that will show you what process(es) are holding the selected file(s) and then give you options to rename, remove, etc.  You can find it here: http://ccollomb.free.fr/unlocker/

Once Unlocker was installed, we selected "Delete" from the drop-down and then played it safe with the least intrusive option (I cannot recall the exact wording).  Ultimately, though, they got the same inifinte loop until they clicked the "Kill Process" button.  As soon as they did, the icon disappeared and the process stopped!  Excellent!

Cannot delete .GWI file from desktop

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