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Outlook Web Access and a "hidden" Navigation Pane

We had a user that opened up Outlook Web Access and all she could see was her Inbox.  She could use the drop-down to change folders, but the Navigation Pane was gone.

I searched the Internet for a solution and several suggested deleting a hidden message in the user's inbox.

Turns out the solution to our problem was much simpler.

The user's desktop shortcut to her OWA pointed to the actual INBOX and not to the OWA main login page.

So, if you have a user that can't find the Navigation Pane, check the shortcut on their desktop first.

Outlook Web Access and a "hidden" Navigation Pane

Date Subject Posted by:
04/02/2014 Thanks for this! I just ran into this exact issue.
Chicago Helpdesk Coordinator
08/29/2014 This also was my issue. Thanks!
Dan Pierce
05/27/2015 Wonderful. Simple and successful.
Peggy Vaughan
Silver Spring Maryland Sr Applications Developer
01/12/2016 Thanks. I have tried for 2½ hours to solve that problem - it is now fixed
Hans-Henrik Bülow
01/12/2016 i have the same problem logging into OWA but the navigation pane is missing could you give me step by step what to check in shortcuts on my desktop.

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