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iOS Device will not come on or will not stay on (iPad, iPod, iPhone)

February 11, 2013

If your iOS device won't turn on or it doesn't seem to want to stay on, there are a couple of things you can try.

Try these in the order presented:

  1. Hold both the home button and the power button (also called the "wake/suspend button") down at the same time. Keep holding them until you see the Apple logo appear on your screen. Once it appears, you may have to keep holding them until your "Slide to Unlock" appears. Normally, though, when you see the Apple logo, it means your iOS device is booting up and should be ready in a few more seconds.
  2. If the device does not boot up after a few seconds, the battery may be completely drained. Older iOS devices use a 30-pin connector and an adapter that allows you to plug it into a wall outlet. Newer iOS devices use a differently shaped plug. Either way, you should try charging your device at the wall (rather then plugging it into your computer). After letting it charge for at least half an hour (30 minutes+), try repeating step one.
  3. If your device still won't turn on, there may be a hardware issue. The fix at that point is to find the closest Apple Store and have them run a few tests for you. If you do not have an Apple Store nearby, you can call Apple directly.

iOS Device will not come on or will not stay on (iPad, iPod, iPhone)

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