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IPK-II Voicemail Forwarding and other helpful info

April 16, 2015

These are some helpful hints I found. The following can pertain to any IPK-II system, but have been specifically edited for local use. Any questions should be directed to the SWAEC Technology Coordinator.

Q. My phone doesn't go to voicemail any more. It just rings and rings.
A. Call forward was cancelled. Press spkr, 744, dial 1 to set forwarding, then dial the voicemail extension (250) and hang up.

Q. How do I find out what an extension number is?
A. If your phone has a display, the extension number is shown on the left side.

Q. I just moved my phone to a different desk and my buttons don't work any more. Why?
A. Features, speed dials, and buttons are stored in the extension back at the main phone system; not in the phone. 

Q. How do I transfer a call?
A. While talking with the customer, press transfer key and then the extension number to transfer to, and hang up.

Q. When someone calls me, they can not hear me until I pick up the handset.
A. The mic is turned off. Press the Mic button or Feature and 1. The mic light will come on.

Q. How do I conference a call?
A. With one call in progress, press the Conference key, make the second call and then press the Conference key twice.

Q. How do I get background music to play or turn off at my phone?
A. Leave handset in the cradle and press the speaker key, dial 725 and press the speaker key again.


IPK-II Voicemail Forwarding and other helpful info

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